Product Specialist

Omnis Partners is working with an exciting HealthTech scale-up that is transforming how primary care is delivered across the UK. They have developed a next-generation enterprise SaaS platform that is already being adopted by NHS organisations, helping doctors, clinicians, and GP staff deliver more effective, patient-centred care.

This is a unique opportunity to join as a Product Specialist, acting as the first line of support for healthcare professionals. You’ll become a true product expert – guiding users through features, resolving queries, and collaborating closely with Product, Engineering, and Customer Success teams to ensure the platform delivers maximum impact.

Why Apply?

• Genuine 4-day working week (28 hours) with early/late shift options (6:30am–8:30pm) to align with NHS hours
• Opportunity to work at the intersection of healthcare, technology, and product support
• Exposure to a dynamic scale-up environment with progression into areas like Product, Implementation, and Customer Success
• Mission-driven company making a tangible difference to UK primary care

What You’ll Do

• Act as the first point of contact for doctors, clinicians, and GP staff using the platform
• Diagnose and resolve product usability queries, escalating technical issues where needed
• Collaborate with Product, Engineering, and Customer Success to improve workflows and user experience
• Document solutions, contribute to knowledge base content, and support continuous improvement of support processes
• Provide empathetic, clear communication to healthcare users under time-sensitive conditions

What We’re Looking For

• 1-4 years’ experience in SaaS support, product specialist, or customer success roles (HealthTech or NHS experience is a strong plus)
• Strong problem-solving ability and a proactive, “product-minded” approach
• Empathy, curiosity, and excellent communication skills – able to translate technical concepts for non-technical users
• Familiarity with tools such as Jira, Confluence, Slack, Salesforce, Intercom or Zendesk
• Passion for healthcare and improving the way clinicians and patients experience technology

Key Details

• Salary: £40,000 – £50,000
• Location: London (on-site)
• Schedule: 4-day working week, 28 hours (shift-based)